Terms of Service
Last updated: 24 March 2025. Governing use of the Inboundless platform offered by Inboundless.
1. Agreement
By accessing or using Inboundless, you agree to these Terms and our Privacy Policy. If you use the service for an organization, you represent that you have authority to bind that organization.
2. Service
Inboundless provides cloud software for on-site engagement, conversational routing, scheduling, analytics, knowledge assistance, and related integrations. Features depend on your plan. We may modify features with reasonable notice where required by law or contract.
3. Accounts & security
You are responsible for credentials, users you invite, and activity under your account. Notify us promptly of unauthorized use.
4. Customer obligations
You will use the service lawfully, obtain lawful bases/consents from your end-users as required, and not misuse the platform (no malware, harassment, illegal content, or scraping that violates our policies). You remain responsible for your data and configurations.
5. Fees & taxes
Fees, billing cycles, and taxes are as set out in your order, checkout, or commercial agreement. Late payment may result in suspension.
6. Intellectual property
We retain rights in the platform, branding, and documentation. You retain rights in your data and branding. You grant us a limited license to host and process your content to provide the service.
7. Data protection
Our processing of personal data is described in the Privacy Policy. Where Article 28 GDPR applies, the DPA is provided with your order or agreement. request or reference here.
8. Third-party services
Optional integrations (calendar, CRM, messaging tools, etc.) are subject to those providers' terms. Core infrastructure and subprocessors are disclosed to customers under contract or on request. See Subprocessors.
9. Disclaimer & limitation of liability
The service is provided "as is" to the extent permitted by law. Except where mandatory law prohibits limitation, our aggregate liability arising from these terms is capped at the fees you paid in the twelve (12) months before the claim. We are not liable for indirect or consequential damages. No oral statement modifies these terms unless expressly agreed in writing.
10. Term & termination
Terms continue until your subscription ends or we suspend/terminate for breach or legal reasons. Provisions that should survive (liability caps, IP, confidentiality) will survive.
11. Law & venue
[À compléter avec ton conseil : droit applicable (ex. droit français) et juridiction compétente.]
12. Contact
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